KEEPFACTOR OFFICE ASSESSMENT

Keepfactor researches the functioning of office buildings by assessing its tenants and occupiers. What do employees actually find important? What aspects make them feel good? This information enables lanlords and property managers to make targeted and effective investments in the office building, enhancing the wellbeing and occupancy satisfaction and the performance!

OFFICE ASPECTS

Keepfactor conducts the assessment by asking every tenant to rate several aspects of the building, and five aspects of the property management. These aspects represent the elements that influence the performance of a building and its surroundings:

• Accessibility
• Parking
• Internal climate
• General facilities
• Sustainability
• Interior
• Exterior
• Light and acoustics
• Security
• Fit out
• Health and wellbeing

The following five aspects of the property management are assessed:

• Communication
• Administration
• Malfunction/complaint handling
• Sustainability
• Finance

Besides the contact person of the tenant, colleagues can join the assessment (for the building). This will improve the coverage and response rate of the tenant satisfaction assessment.

SCORING – WEIGHING

First, the respondents are asked to grade each aspect with a score between 0 and 10 and weigh individual aspects to indicate which they believe are the most important. After that, they can select specific items that could be improved.

This provides insight in the weighted performance of buildings and property management. Aspect with poor scores and major importance need improvement. In the diagram, the outliers are important. Which aspects cause good or bad ratings?