SCORING – WEIGHING
First, the respondents are asked to grade each aspect with a score between 0 and 10 and weigh individual aspects to indicate which they believe are the most important. After that, they can select specific items that could be improved.
This provides insight in the weighted performance of buildings and property management. Aspect with poor scores and major importance need improvement. In the diagram, the outliers are important. Which aspects cause good or bad ratings?