Keepfactor researches the perceived value of office buildings. What do employees actually find important? What aspects make them feel good? This information will enable owners to make targeted and effective investments in the property, enhancing occupancy satisfaction and performance!



Keepfactor conducts the assessment by asking every tenant to rate several aspects of the building, and five aspects of the property management. These aspects represent the elements that influence the performance of a building and its environment:

  • Accessibility
  • Parking
  • Internal Climate
  • General facilities
  • Sustainability
  • Interior
  • Exterior
  • Light and lighting
  • Security
  • ICT
  • Fit out
  • Health and WELL being


The following five aspects of the property management are questioned as well:

  • Communication
  • Finance and administration
  • Malfunction/complaint handling
  • Sustainability

Besides the contact person, all the colleagues can also join the building assessment. This will improve the coverage and response rate of the tenant satisfaction assessment.


First, the tenants are asked to grade each factor with a score between 0 and 10. After that, they can specific items of the building that should be improved.

They are then asked to weigh individual aspects to indicate which they believe are the most important.

This provides insight into the weighted performance of a building. The accommodation aspect with a poor score and major importance is a potential Keepfactor. In the diagram, the outliers are important. Which aspects cause good or bad ratings?


  • Transparent dialogue with the landlord
  • Result could lead to focused investment in accommodation
  • (Dis)satisfaction of staff becomes apparent
  • Property management is judged
  • Insight into the functioning of the office concept, ICT, location etc.

Both the owner and the tenant can receive the outcome of the assessment enhancing the possibilities to communicate about the aspects. Based on this information, the landlord will be able to present and/or implement more focused building improvement proposals to tenants. For owners, it will become easier to determine where extra attention must be concentrated..



.. to invest no more than 10 minutes of their time in an assessment which could improve their immediate working environment.



… to participate in the Keepfactor assessment

… to encourage your employees to complete the assessment

… to provide the e-mail addresses of your employees, which will be treated in the strictest confidence


If you have any question please mail ( or call (0885003000)