SCORING – WEIGHING
Tenants and occupiers are asked to grade and weigh all individual aspects. After that, they can choose specific items of the complex or exterior that should be improved. This provides insights in the satisfaction of the occupiers and in the performance of the property and their managers.
The Keepfactor platform shows ratings, performances, NPS-scores and other benchmarking information. Via algorithms that combine opinions and financial information, the outcome is translated in action plans. In the overviews, the outliers are important. Which aspects cause good or bad ratings?
It takes occupiers no more than 6 minutes of their time to finish the assessment which could improve their living environment! As the contactpersons’ assessment also assesses the property management, this will take 3 minutes longer.
This provides insight into the weighted performance of a building. The accommodation aspect with a poor score and major importance is a potential Keepfactor. In the diagram, the outliers are important. Which aspects cause good or bad ratings?