Measuring the risk of tenants leaving buildings

Keepfactor researches the perceived value of buildings by assessing the satisfaction of its users and offers insights into possible improvements

The Algorithm is based on the Satisfaction, Rent Roll and Lease Expiry

Keepfactor assesses the satisfaction of the tenants of a building by asking how they rate certain aspects. These ratings are combined with how important the tenant is. The importance is decided by how high the rent is that the tenant pays. Finally, the satisfaction ratings and rent roll are connected with the weighted average lease expiry (WALE) of the portfolio/building.
 
Besides giving ratings to the predetermined aspects, the tenants can also suggest improvements. An action plan is automatically generated based on these suggested improvements, and the improvements are weighted on the height of the rent.

The Process

The clients or their property managers will be asked to provide the data of the tenants. Initially, only the contact details of the contact person of the tenants are needed, as they will also rate the performance of the property managers.

Then the contact persons of the tenant can provide the contact details of their colleagues. They will only be asked to rate the performance of the building and provide aspects of the building that should be improved. 

The Vision

Through tenant engagement of the investor and/or property managers, the satisfaction of the tenants could improve which could lead to higher productivity of the employees that work at the tenant. Higher productivity could potentially increase the revenues that the tenant generates. Ultimately, this could lead to a higher retention rate of the tenants in your buildings which results in less risk in your real estate investments.

The Platform

Keepfactor presents the results in an online platform accessible to the investor, property manager and/or tenants. The design of the platform allows you to review the tenant satisfaction of a portfolio, building and/or tenant, with which you can easily identify issues and opportunities and make business decisions.
On a portfolio level, you can select buildings that should be improved and create a new portfolio based on this selection. Access can be granted to this new portfolio, to any employee within your organization, or to the responsible property managers.

The Benchmark

The benchmark will provide you with powerful analytics through which you can benchmark your tenant engagement ratings. Each building is compared to your portfolio, based on the portfolio’s asset type.

Choose your pricing plan

Lorem ipsum dolor sit amet, nunc mi eget, augue nec integer amet et, luctus eu cras curabitur, ut orci eget, orci suspendisse autem sem rutrum libero. Ullamcorper suspendisse suspendisse mollis.

  • Basic Plan

  • €500/p.j

    • Lorem ipsum
    • Lorem ipsum
    • Lorem ipsum
    • Lorem ipsum
    • Lorem ipsum
    • Lorem ipsum

LOREM IPSUM

  • Standard Plan

  • €750/p.j

    • Lorem ipsum
    • Lorem ipsum
    • Lorem ipsum
    • Lorem ipsum
    • Lorem ipsum
    • Lorem ipsum

Who’s using KEEPFACTOR?

  • Increasing appealing and healthy working environments is a daily focus point in our asset management. Being aware of user experience and their (future) requirements is essential for our product and service development. For years now, Keepfactor has supported us in this research process. Their approach, tooling and output helps us in creating real value for life.

    Bas Jochims - Bouwinvest

  • With real estate assets worth £16 billion*, they are one of the largest real estate investors in Europe. Their real estate team follows a robust and repeatable investment process which is driven by a disciplined research approach. Their real estate expertise spans key markets across the globe, including offices in Edinburgh, London, Paris, Boston and Hong Kong.

    abrdn

  • Keepfactor's web-based solution convinced us because you can draw a lot of insights from the surveys and the underlying analyses. At the same time, you can set a benchmark and compare it with other properties in your portfolio. Questions about satisfaction with the respective property manager or change requests are very important factors in the survey.

    Malte Wallschläger, Head of Department Asset Management International

  • We believe it is important that our tenants and ground lessees have a place where they feel comfortable working, living and shopping. Throughout our history, we have always focused on the long-term value development of our real estate and agricultural land. To continue to ensure this, corporate social responsibility and impact investing are a key part of our business.

  • Our purpose is to build communities and sustainable futures. Real estate plays a pivotal role in society" Keepfactor is proud to work for Patrizia.

    Patrizia

  • MN Services was assisted by the Keepfactor platform over the last 2 years. Satisfaction and response increased.

  • Cromwell’s global platform comprises 350+ staff across 30 offices in 16 countries across Australia, New Zealand and Europe. Globally, the Group has total Assets Under Management (AUM) of €6.9 billion as at 30th June 2016.

    Cromwell

  • Our strategy is focused on delivering an exceptional property experience for our tenants to support them in their success. Keepfactor is a very useful tool to connect with tenants and helps build impactful long-term relationships. In addition, Keepfactor adds value to our ESG goals.

    Edmond de Rothschild

The Keepfactor Team

phil_jonckheer

Phil Jonckheer

Founder and Director
Merijn

Merijn Brouwer

Founder and advisor
Eric_Demerville

Eric Demerville

Programmer
Ad_van_Veen

Ad van Veen

Customer contacts

Want to know more about Keepfactor?

Leave your phone number and we will schedule a phone call and we’ll get back to you to discuss the best solution for your real estate portfolio.

    First Name*

    Last Name*

    Company*

    Phone number*

    Date*

    Preferred Time*

    Phone number*

      Date*
      Preferred Time*
      Phone number*